What is Beacon?

Why you‘ll love Beacon

Beacon can suggest relevant help content, offer contact forms, and more—all without leaving your site or app.

Create a contact form that’s connected to your inbox

Beacon makes it easy to set up contact forms and place them on any page of your website or app. When a form is completed, it goes directly to your mailbox, so that you can respond to the customer right from Help Scout. 

beacon-contact-form

Put help content right where customers need it

Many customers want to find answers themselves, but instead of searching your knowledge base, they reach out to your team with the same FAQs. With Beacon, you can display relevant help articles on specific pages of your site and app, making it easy for customers to find the answers before they reach out to your team. 

beacon-docs-content

Learn more about Beacon and Messages

How Beacon Helps You Deliver Great Customer Service
Inside Help Scout
How Beacon Helps You Deliver Great Customer Service
Keep Customers In the Flow With Messages
Inside Help Scout
Keep Customers In the Flow With Messages
4 Message Styles and How to Use Them
Inside Help Scout
4 Message Styles and How to Use Them
Live Chat Support 101: Definition, Benefits, and Best Practices
Customer Service
Live Chat Support 101: Definition, Benefits, and Best Practices
Microsurveys: The Quick Way to Capture Customer Feedback
Inside Help Scout
Microsurveys: The Quick Way to Capture Customer Feedback
Make Sure Every Customer Finds an Answer With Docs + Beacon
Inside Help Scout
Make Sure Every Customer Finds an Answer With Docs + Beacon
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Play
How to Get More Shoppers to Purchase with Messages
Customer Service
How to Get More Shoppers to Purchase with Messages
How RealtyNinja Supported 300% Customer Growth with Help Scout
Inside Help Scout
How RealtyNinja Supported 300% Customer Growth with Help Scout

Get started with Beacon

Beacon is already included in your plan—so you can start using it right now at no cost.