Navigating a Support Career in an AI-Powered World
Customer Service
Navigating a Support Career in an AI-Powered World
Live Event
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
Customer Service
Fears, Careers, Robot Peers: Help Scout Support Pros Talk AI
The 21 Best Instagram Tools for Business Growth (2023)
Customer Service
The 21 Best Instagram Tools for Business Growth (2023)
A Very Help Scout Thanksgiving
Customer Service
A Very Help Scout Thanksgiving
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
Customer Service
How AI Can Boost Help Desk Productivity (+ 7 Tools to Try)
CRM Marketing: Beginner’s Guide + the 4 Best Tools
Customer Service
CRM Marketing: Beginner’s Guide + the 4 Best Tools
4 Diverse AI Chatbot Examples for Great Customer Service
Customer Service
4 Diverse AI Chatbot Examples for Great Customer Service
The 11 Best HIPAA-Compliant Software for Small Business
Customer Service
The 11 Best HIPAA-Compliant Software for Small Business
Conversational AI for Customer Service: How to Get it Right
Customer Service
Conversational AI for Customer Service: How to Get it Right
7 Customer Service Resume Examples + Best Practices
Customer Service
7 Customer Service Resume Examples + Best Practices
Live Event
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Customer Service
How to Enhance Customer Service with AI Tools: Featuring Close, JustCall, & Make
Common Customer Complaints: 8 Examples and Solutions
Customer Service
Common Customer Complaints: 8 Examples and Solutions
Benefits of AI in Customer Service: 4 Ways AI Can Help
Customer Service
Benefits of AI in Customer Service: 4 Ways AI Can Help
Customer Service Week: What It Is and Ways to Celebrate
Customer Service
Customer Service Week: What It Is and Ways to Celebrate
13 Inspiring FAQ Page Examples
Customer Service
13 Inspiring FAQ Page Examples
Inside Support: Q&A with Support Leader Brittany Ferguson
Customer Service
Inside Support: Q&A with Support Leader Brittany Ferguson
AI Knowledge Base: An Essential Guide
Customer Service
AI Knowledge Base: An Essential Guide
Navigating Product Changes in SaaS Support
Customer Service
Navigating Product Changes in SaaS Support
How to Create a Jira Ticketing System
Customer Service
How to Create a Jira Ticketing System
Gorgias Pricing Explained: Features, Plans, and Alternatives
Customer Service
Gorgias Pricing Explained: Features, Plans, and Alternatives
The 7 Best CRM Platforms Compared (2023)
Customer Service
The 7 Best CRM Platforms Compared (2023)
First Impressions Are Fast Impressions
Customer Service
First Impressions Are Fast Impressions
The 7 Best Issue Tracking Software for Customer Support Teams
Customer Service
The 7 Best Issue Tracking Software for Customer Support Teams
The 10 Best Shopify Customer Service Apps (Compared)
Customer Service
The 10 Best Shopify Customer Service Apps (Compared)
How To Be Heard By Your Product Team
Customer Service
How To Be Heard By Your Product Team
Building Stronger Customer Relationships
Customer Service
Building Stronger Customer Relationships
Knowledge Management System Essentials + Tools To Consider
Customer Service
Knowledge Management System Essentials + Tools To Consider
AI Customer Support Software: 11 Best Tools for 2023
Customer Service
AI Customer Support Software: 11 Best Tools for 2023
The 10 Best Customer Experience Software Options on the Market (2023)
Customer Service
The 10 Best Customer Experience Software Options on the Market (2023)
Going off Script
Customer Service
Going off Script
The 15 Best WordPress Help Desk Plugins for Customer Support
Customer Service
The 15 Best WordPress Help Desk Plugins for Customer Support
17 Great Customer Service Examples to Inspire You
Customer Service
17 Great Customer Service Examples to Inspire You
Customer Service Management: How to Develop an Effective Strategy
Customer Service
Customer Service Management: How to Develop an Effective Strategy
The 18 Best Contact Us Page Examples + Best Practices
Customer Service
The 18 Best Contact Us Page Examples + Best Practices
The 8 Best Knowledge Management Tools Compared (2023)
Customer Service
The 8 Best Knowledge Management Tools Compared (2023)
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Customer Service
Building a Customer-Oriented Ecommerce Business Through Better Human Interaction
Live Event
Help Scout + AI = Better Customer Support
Customer Service
Help Scout + AI = Better Customer Support
Will AI-Powered Customer Service Replace Your Job?
Customer Service
Will AI-Powered Customer Service Replace Your Job?
Building a Customer-Centric Ecommerce Business: The Complete Guide
Customer Service
Building a Customer-Centric Ecommerce Business: The Complete Guide
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Customer Service
The 8 Best Customer Service Mobile Apps (Features + Pricing)
Live Event
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
Customer Service
Attract, Delight, Repeat: How To Turn Ecommerce Buyers Into Repeat Customers
The 5 Best HIPAA-Compliant Live Chat Messaging Apps
Customer Service
The 5 Best HIPAA-Compliant Live Chat Messaging Apps
Comparing SaaS and Ecommerce Support
Customer Service
Comparing SaaS and Ecommerce Support
Paid SaaS Support: How To Offer It and Why It Matters
Customer Service
Paid SaaS Support: How To Offer It and Why It Matters
Facebook Messenger for Customer Service: The Basics
Customer Service
Facebook Messenger for Customer Service: The Basics
37:26
Play
Unlocking the Power of Customer Feedback with Microsurveys
Customer Service
Unlocking the Power of Customer Feedback with Microsurveys
How To Optimize Your Support Strategy for Messaging Channels
Customer Service
How To Optimize Your Support Strategy for Messaging Channels
8 Customer Success Software Tools to Encourage Growth
Customer Service
8 Customer Success Software Tools to Encourage Growth
Choosing the Best Customer Communications Management Software
Customer Service
Choosing the Best Customer Communications Management Software
Customer Engagement Software: 12 Tools to Try in 2023
Customer Service
Customer Engagement Software: 12 Tools to Try in 2023
44:18
Play
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Customer Service
Beyond Tickets: How Support Teams Impact Revenue (Featuring Litmus and Close)
Artificial Integrity:  Trust, AI, and Customer Service
Customer Service
Artificial Integrity: Trust, AI, and Customer Service
Make Customer Support a Team Sport with Light Users
Customer Service
Make Customer Support a Team Sport with Light Users
Tap Into Revenue in the Queue With Light Users
Customer Service
Tap Into Revenue in the Queue With Light Users
The 11 Best SaaS Knowledge Base Platforms for 2023
Customer Service
The 11 Best SaaS Knowledge Base Platforms for 2023
The 9 Best Help Scout Alternatives (Including Features and Price)
Customer Service
The 9 Best Help Scout Alternatives (Including Features and Price)
43:10
Play
How to Get More Shoppers to Purchase with Messages
Customer Service
How to Get More Shoppers to Purchase with Messages
57:08
Play
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Customer Service
Leveling Up Your Support Toolkit: Using Messages in Help Scout
Customer Support Tactic: Isolate the Backlog
Customer Service
Customer Support Tactic: Isolate the Backlog
Google Groups Alternatives: 11 Great Options for Businesses
Customer Service
Google Groups Alternatives: 11 Great Options for Businesses
Using ChatGPT for Customer Service
Customer Service
Using ChatGPT for Customer Service
Customer Support Job Description: Examples and Best Practices
Customer Service
Customer Support Job Description: Examples and Best Practices
12 LiveChat Alternatives for Support Teams and Beyond
Customer Service
12 LiveChat Alternatives for Support Teams and Beyond
How Distributed Customer Service Teams Improve Each Other’s Skills
Customer Service
How Distributed Customer Service Teams Improve Each Other’s Skills
Help Scout vs. Intercom: A Deep-Dive Comparison
Customer Service
Help Scout vs. Intercom: A Deep-Dive Comparison
7 Predictions for Customer Service and Support in 2023
Customer Service
7 Predictions for Customer Service and Support in 2023
How To Tell if a Company Is Really Customer-Centric
Customer Service
How To Tell if a Company Is Really Customer-Centric
Support Tactic: Fresh Eyes, Fresh Voice
Customer Service
Support Tactic: Fresh Eyes, Fresh Voice
12 Response Templates for Tricky Customer Service Emails
Customer Service
12 Response Templates for Tricky Customer Service Emails
7 GrooveHQ Alternatives to Help your Team Scale
Customer Service
7 GrooveHQ Alternatives to Help your Team Scale
The 10 Best Web-Based Help Desks for Growing Businesses
Customer Service
The 10 Best Web-Based Help Desks for Growing Businesses
Setup Guide: How to Create a Shared Inbox in Gmail
Customer Service
Setup Guide: How to Create a Shared Inbox in Gmail
8 Gorgias Alternatives for Better Customer Support
Customer Service
8 Gorgias Alternatives for Better Customer Support
12 Tips and Tools to Better Manage Your Work Email
Customer Service
12 Tips and Tools to Better Manage Your Work Email
Removing customer service accents via AI: The wrong solution to a real problem
Customer Service
Removing customer service accents via AI: The wrong solution to a real problem
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
Customer Service
How a Shared Inbox Can Improve Efficiency, Transparency, and Collaboration
The 12 Best Help Desk Software for 2023 - Buyer's Guide
Customer Service
The 12 Best Help Desk Software for 2023 - Buyer's Guide
The 9 Best Missive Alternatives for Team Collaboration
Customer Service
The 9 Best Missive Alternatives for Team Collaboration
Best Practices and Tips for Implementing a Help Desk
Customer Service
Best Practices and Tips for Implementing a Help Desk
The Ultimate Guide to Email Management for Education
Customer Service
The Ultimate Guide to Email Management for Education
The Complete Guide to Email Management in Higher Education: Ebook
Customer Service
The Complete Guide to Email Management in Higher Education: Ebook
Choosing an Email Ticketing System: Our Top 11 Picks
Customer Service
Choosing an Email Ticketing System: Our Top 11 Picks
A Love Letter to Social Media Customer Service Pros
Customer Service
A Love Letter to Social Media Customer Service Pros
Help Desk vs. Service Desk: Which Is Best for You?
Customer Service
Help Desk vs. Service Desk: Which Is Best for You?
Live Chat Software for Education: The 11 Best Options
Customer Service
Live Chat Software for Education: The 11 Best Options
6 Great Templates for Customer Onboarding Emails
Customer Service
6 Great Templates for Customer Onboarding Emails
How to Create and Organize a Knowledge Base
Customer Service
How to Create and Organize a Knowledge Base
How To Create an Excellent Customer Engagement Strategy
Customer Service
How To Create an Excellent Customer Engagement Strategy
Building a Customer-Focused Company
Customer Service
Building a Customer-Focused Company
The 9 Best Kustomer Alternatives for Help Desk Tickets
Customer Service
The 9 Best Kustomer Alternatives for Help Desk Tickets
A Guide to Customer Success Manager Career Paths
Customer Service
A Guide to Customer Success Manager Career Paths
Changing a Company Culture
Customer Service
Changing a Company Culture
How to Create Great Customer Feedback Email Templates
Customer Service
How to Create Great Customer Feedback Email Templates
8 Free Customer Satisfaction Survey Templates
Customer Service
8 Free Customer Satisfaction Survey Templates
If Customer Service Were Really Superheroes
Customer Service
If Customer Service Were Really Superheroes
Email vs. Live Chat Support
Customer Service
Email vs. Live Chat Support
How to Write the Best Customer Support Manager Job Description
Customer Service
How to Write the Best Customer Support Manager Job Description
Work For Customers, Not Personas
Customer Service
Work For Customers, Not Personas
The Problem With Gmail and Outlook for Shared Email
Customer Service
The Problem With Gmail and Outlook for Shared Email
4 Customer Success Plan Templates and How to Use Them
Customer Service
4 Customer Success Plan Templates and How to Use Them
Customer Service Hiring: Project Ideas
Customer Service
Customer Service Hiring: Project Ideas
Support Team Swarming Vs. Tiering
Customer Service
Support Team Swarming Vs. Tiering
Product Support Analyst Job Description: Template and Examples
Customer Service
Product Support Analyst Job Description: Template and Examples
9 Helpshift Alternatives for Your Customer Communication Needs
Customer Service
9 Helpshift Alternatives for Your Customer Communication Needs
The Top 9 Help Desk Software for Small Businesses in 2023
Customer Service
The Top 9 Help Desk Software for Small Businesses in 2023
The 7 Best Zoho Desk Alternatives on the Market Today
Customer Service
The 7 Best Zoho Desk Alternatives on the Market Today
9 Best Live Chat Widgets for Your Business
Customer Service
9 Best Live Chat Widgets for Your Business
How To Write an Auto-Reply Email: 6 Examples
Customer Service
How To Write an Auto-Reply Email: 6 Examples
The 8 Best LiveAgent Alternatives For Customer Support Software
Customer Service
The 8 Best LiveAgent Alternatives For Customer Support Software
Guiding clients to email support instead of their account managers
Customer Service
Guiding clients to email support instead of their account managers
7 Best Practices To Boost Your Team Collaboration
Customer Service
7 Best Practices To Boost Your Team Collaboration
Is Google's LaMDA sentient, and if so would it like a job?
Customer Service
Is Google's LaMDA sentient, and if so would it like a job?
The 9 Best Email Support Software Solutions for Your Team
Customer Service
The 9 Best Email Support Software Solutions for Your Team
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Customer Service
Omnichannel Customer Service 101: Definition, Benefits, & Tips
Turning support requests into customer insights
Customer Service
Turning support requests into customer insights
03:48
Play
Museum of Customer Support: Ancient Fast Food
Customer Service
Museum of Customer Support: Ancient Fast Food
The 9 Best HappyFox Alternatives on the Market in 2023
Customer Service
The 9 Best HappyFox Alternatives on the Market in 2023
The 9 Best Help Desk Software for Schools and Universities
Customer Service
The 9 Best Help Desk Software for Schools and Universities
The 11 Best Kayako Alternatives for Customer Support in 2023
Customer Service
The 11 Best Kayako Alternatives for Customer Support in 2023
The 9 Best Email Collaboration Software Platforms
Customer Service
The 9 Best Email Collaboration Software Platforms
Help Scout’s Conversation Corner on Experience This!
Customer Service
Help Scout’s Conversation Corner on Experience This!
How to Know When It's Time to Hire For Your Support Team
Customer Service
How to Know When It's Time to Hire For Your Support Team
7 Outlook Shared Mailbox Alternatives for Email Collaboration
Customer Service
7 Outlook Shared Mailbox Alternatives for Email Collaboration
Writing Excellent Customer Service Emails
Customer Service
Writing Excellent Customer Service Emails
Teaching Analytical Reading
Customer Service
Teaching Analytical Reading
The 19 Best Customer Service Tools for Every Support Team
Customer Service
The 19 Best Customer Service Tools for Every Support Team
How to Change Your Team’s Behavior
Customer Service
How to Change Your Team’s Behavior
The 7 Best Crisp Alternatives for Customer Support in 2023
Customer Service
The 7 Best Crisp Alternatives for Customer Support in 2023
13 Best Practices for Improving Online Customer Service
Customer Service
13 Best Practices for Improving Online Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
Customer Service
The 9 Best Gmelius Alternatives for Email Collaboration
How to Deal with Difficult Customers
Customer Service
How to Deal with Difficult Customers
The 13 Best Intercom Alternatives for Customer Support in 2023
Customer Service
The 13 Best Intercom Alternatives for Customer Support in 2023
Help Desk Software: What To Look For and Must-Have Features
Customer Service
Help Desk Software: What To Look For and Must-Have Features
03:51
Play
Museum of Customer Support: The First Shopping Cart
Customer Service
Museum of Customer Support: The First Shopping Cart
The 11 Best Help Desk Ticketing Systems for 2023
Customer Service
The 11 Best Help Desk Ticketing Systems for 2023
11 Key Customer Service Metrics + 4 Real Example Reports
Customer Service
11 Key Customer Service Metrics + 4 Real Example Reports
Measuring Customer Service Success More Broadly
Customer Service
Measuring Customer Service Success More Broadly
9 Guiding Principles for Doing Startup Customer Service Well
Customer Service
9 Guiding Principles for Doing Startup Customer Service Well
Encouraging Support Teams To Write Help Docs
Customer Service
Encouraging Support Teams To Write Help Docs
Top 11 Freshdesk Alternatives for 2023 (Ranked & Rated)
Customer Service
Top 11 Freshdesk Alternatives for 2023 (Ranked & Rated)
11 Best HubSpot Alternatives for Support, CRM, and Marketing
Customer Service
11 Best HubSpot Alternatives for Support, CRM, and Marketing
12 Predictions for Customer Service Trends in 2022
Customer Service
12 Predictions for Customer Service Trends in 2022
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Customer Service
Distribution List vs. Shared Mailbox vs. Shared Inbox: Which Is Best?
Fast Food vs. Fine Dining in Customer Service
Customer Service
Fast Food vs. Fine Dining in Customer Service
How To Make the Most of Your Customer Support Data
Customer Service
How To Make the Most of Your Customer Support Data
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Customer Service
Customer Self-Service: Benefits, Tips, and 5 Great Tools
Dealing With Abusive Customers
Customer Service
Dealing With Abusive Customers
The 9 Best Team Email Management Software for 2023
Customer Service
The 9 Best Team Email Management Software for 2023
How Support Teams Can Improve Customer Retention
Customer Service
How Support Teams Can Improve Customer Retention
The 8 Best Customer Service Channels (& How to Pick Them)
Customer Service
The 8 Best Customer Service Channels (& How to Pick Them)
06:27
Play
Museum of Customer Support: The World's Oldest Complaint Letter
Customer Service
Museum of Customer Support: The World's Oldest Complaint Letter
The 13 Best Zendesk Alternatives for 2023
Customer Service
The 13 Best Zendesk Alternatives for 2023
The Pros and Cons of Free Help Desks + 5 Options to Consider
Customer Service
The Pros and Cons of Free Help Desks + 5 Options to Consider
Writing Your Own Customer Service Recipe Book
Customer Service
Writing Your Own Customer Service Recipe Book
The 8 Best Hiver Alternatives for Team Collaboration in 2023
Customer Service
The 8 Best Hiver Alternatives for Team Collaboration in 2023
Delivering Excellent B2C Customer Service: 7 Best Practices
Customer Service
Delivering Excellent B2C Customer Service: 7 Best Practices
19 Actionable Help Desk Metrics for Customer Support Teams
Customer Service
19 Actionable Help Desk Metrics for Customer Support Teams
Shared Email Account: Types, Tips, and the 9 Best Tools
Customer Service
Shared Email Account: Types, Tips, and the 9 Best Tools
14 Actionable Live Chat Metrics to Start Tracking Today
Customer Service
14 Actionable Live Chat Metrics to Start Tracking Today
Buyer's Guide to Choosing the Right Customer Support Tool
Customer Service
Buyer's Guide to Choosing the Right Customer Support Tool
Terrifying Tales of Spooky Support
Customer Service
Terrifying Tales of Spooky Support
What is SaaS Customer Support? Examples and Best Practices
Customer Service
What is SaaS Customer Support? Examples and Best Practices
Announcing Help Scout's 2021 Customer Service Awards
Customer Service
Announcing Help Scout's 2021 Customer Service Awards
Annual Planning as a New Customer Support Leader
Customer Service
Annual Planning as a New Customer Support Leader
15 Customer Communication Tools to Engage Your Audience
Customer Service
15 Customer Communication Tools to Engage Your Audience
Visit Sea Sat, the Customer Service Restaurant
Customer Service
Visit Sea Sat, the Customer Service Restaurant
9 Actionable Knowledge Base Metrics to Start Tracking Today
Customer Service
9 Actionable Knowledge Base Metrics to Start Tracking Today
Why Customers Ask Vague Questions (and What To Do About It)
Customer Service
Why Customers Ask Vague Questions (and What To Do About It)
10 Ways to Improve Your Customer Service Security
Customer Service
10 Ways to Improve Your Customer Service Security
The 11 Best Email Management Software + Features to Look For
Customer Service
The 11 Best Email Management Software + Features to Look For
How to Scale Customer Support Without Compromising Service
Customer Service
How to Scale Customer Support Without Compromising Service
5 Steps Support Teams Can Take To Get Product Bugs Fixed
Customer Service
5 Steps Support Teams Can Take To Get Product Bugs Fixed
The Book That Changed My Customer Service Career
Customer Service
The Book That Changed My Customer Service Career
Customer Onboarding Specialist Job Description: Templates and Examples
Customer Service
Customer Onboarding Specialist Job Description: Templates and Examples
The Supportive: A Series for Service Professionals
Customer Service
The Supportive: A Series for Service Professionals
Customer Success Specialist Job Description: Template and Examples
Customer Service
Customer Success Specialist Job Description: Template and Examples
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
Customer Service
Small Business Customer Service Outsourcing: 4 Pitfalls to Avoid
The Ultimate Guide to Small Business Customer Service
Customer Service
The Ultimate Guide to Small Business Customer Service
What Should I Include in My Cover Letter?
Customer Service
What Should I Include in My Cover Letter?
How to Measure Customer Service Quality: Methods & Tools
Customer Service
How to Measure Customer Service Quality: Methods & Tools
How to Write a Tier 2 Support Job Description + 5 Examples
Customer Service
How to Write a Tier 2 Support Job Description + 5 Examples
Customer Support Rep Job Description: Template and Examples
Customer Service
Customer Support Rep Job Description: Template and Examples
The 12 Best Knowledge Base Software (2023)
Customer Service
The 12 Best Knowledge Base Software (2023)
Tips & Templates for Writing Great Knowledge Base Articles
Customer Service
Tips & Templates for Writing Great Knowledge Base Articles
18 Customer Service Tips for Financial Services Companies
Customer Service
18 Customer Service Tips for Financial Services Companies
Managing Social Media Customer Service: Strategies and Tips
Customer Service
Managing Social Media Customer Service: Strategies and Tips
9 Customer Service Blogs Every Support Pro Should Follow
Customer Service
9 Customer Service Blogs Every Support Pro Should Follow
How to Recognize, Reduce, and Repair Customer Service Burnout
Customer Service
How to Recognize, Reduce, and Repair Customer Service Burnout
How FAQ Software Can Help Your Small Business
Customer Service
How FAQ Software Can Help Your Small Business
13 Tips and Best Practices for Real Estate Customer Service
Customer Service
13 Tips and Best Practices for Real Estate Customer Service
11 Tips on Delivering Great Customer Service in Education
Customer Service
11 Tips on Delivering Great Customer Service in Education
11 Types of Bad Customer Service (and How To Avoid Them)
Customer Service
11 Types of Bad Customer Service (and How To Avoid Them)
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
Customer Service
Google Collaborative Inbox: Pros, Cons, and 5 Alternatives
Telling My Boss About My True Career Goals
Customer Service
Telling My Boss About My True Career Goals
The 12 Best Front Alternatives for Shared Email
Customer Service
The 12 Best Front Alternatives for Shared Email
Delivering Great Customer Service in the Healthcare Industry
Customer Service
Delivering Great Customer Service in the Healthcare Industry
11 Top SaaS Help Desk Software for 2023 (Ranked & Rated)
Customer Service
11 Top SaaS Help Desk Software for 2023 (Ranked & Rated)
107 Customer Service Statistics and Facts You Shouldn't Ignore
Customer Service
107 Customer Service Statistics and Facts You Shouldn't Ignore
Help Scout: A Team Inbox Built for Customer Support
Customer Service
Help Scout: A Team Inbox Built for Customer Support
Why You Don’t Need an AI Support Chatbot
Customer Service
Why You Don’t Need an AI Support Chatbot
What to Expect When Shopping for Support Software
Customer Service
What to Expect When Shopping for Support Software
Why Help Desk Software Is a Must-Have for Small Businesses
Customer Service
Why Help Desk Software Is a Must-Have for Small Businesses
11 Shared Inbox Software Options for Improved Collaboration
Customer Service
11 Shared Inbox Software Options for Improved Collaboration
Being Pushed to Offer Service Level Agreements Too Soon
Customer Service
Being Pushed to Offer Service Level Agreements Too Soon
The 11 Best Live Chat Tools for Customer Support in 2023
Customer Service
The 11 Best Live Chat Tools for Customer Support in 2023
How to Build a Strong Customer Service Culture
Customer Service
How to Build a Strong Customer Service Culture
Balancing Soft-Skills With Technical Ability
Customer Service
Balancing Soft-Skills With Technical Ability
The 15 Best Customer Service Software Platforms for 2023
Customer Service
The 15 Best Customer Service Software Platforms for 2023
The Taming of the Queue: 14 Support Queue Management Tips
Customer Service
The Taming of the Queue: 14 Support Queue Management Tips
How to Hire for Customer Service: A Step-by-Step Guide
Customer Service
How to Hire for Customer Service: A Step-by-Step Guide
Breaking Into SaaS Support
Customer Service
Breaking Into SaaS Support
GPT-3 and AI in Customer Support
Customer Service
GPT-3 and AI in Customer Support
The Best Role for a Second Customer Service Hire
Customer Service
The Best Role for a Second Customer Service Hire
Customer Service Training: 21+ Tips, Activities, and Courses
Customer Service
Customer Service Training: 21+ Tips, Activities, and Courses
Avoiding Cherry-Picking in the Support Queue
Customer Service
Avoiding Cherry-Picking in the Support Queue
How to Get Started Delivering Proactive Customer Service
Customer Service
How to Get Started Delivering Proactive Customer Service
101 Inspirational Customer Service Quotes
Customer Service
101 Inspirational Customer Service Quotes
Holiday Customer Service: 6 Tips for Scaling Support Spikes
Customer Service
Holiday Customer Service: 6 Tips for Scaling Support Spikes
Quick Start Guide to Creating a Knowledge Base in 6 Steps
Customer Service
Quick Start Guide to Creating a Knowledge Base in 6 Steps
10 Live Chat Examples for the Entire Customer Journey
Customer Service
10 Live Chat Examples for the Entire Customer Journey
5 Ways to Automate Support Without Degrading Service
Customer Service
5 Ways to Automate Support Without Degrading Service
5 Simple Knowledge Base SEO Tips Anyone Can Follow
Customer Service
5 Simple Knowledge Base SEO Tips Anyone Can Follow
How to Implement Live Chat With a Small Support Team
Customer Service
How to Implement Live Chat With a Small Support Team
How to Set Customer Service Goals (+ 9 Example Goals)
Customer Service
How to Set Customer Service Goals (+ 9 Example Goals)
Announcing Help Scout's 2020 Customer Service Awards
Customer Service
Announcing Help Scout's 2020 Customer Service Awards
Tips for Finding Your Perfect Customer Service Career Path
Customer Service
Tips for Finding Your Perfect Customer Service Career Path
21 Key Customer Service Skills (and How to Develop Them)
Customer Service
21 Key Customer Service Skills (and How to Develop Them)
Customer Support: Definition, Importance, and 8 Essential Tips
Customer Service
Customer Support: Definition, Importance, and 8 Essential Tips
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Customer Service
Writing an Effective Apology Letter to Customers (+ 5 Examples)
Customer Service Experience: Definition, Tips, & Examples
Customer Service
Customer Service Experience: Definition, Tips, & Examples
7 Steps to Build a Thriving Customer Service Team
Customer Service
7 Steps to Build a Thriving Customer Service Team
7 Tips for Becoming a SaaS Support Professional
Customer Service
7 Tips for Becoming a SaaS Support Professional
How to Create an Inspiring Customer Service Philosophy
Customer Service
How to Create an Inspiring Customer Service Philosophy
Step-By-Step Guide: How to Handle Customer Complaints
Customer Service
Step-By-Step Guide: How to Handle Customer Complaints
10 Ways to Deliver Consistently Great Customer Service
Customer Service
10 Ways to Deliver Consistently Great Customer Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Customer Service
Time To Resolution: What It Is, Why It Matters, and How to Reduce It
Email Response Times: Benchmarks and Tips for Support
Customer Service
Email Response Times: Benchmarks and Tips for Support
10 Unforgettable Customer Service Stories
Customer Service
10 Unforgettable Customer Service Stories
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
Customer Service
12 Customer Service Phrases to Use (+ 8 You Should Avoid)
The 6 Best Remote Collaboration Tools for Customer Service Teams
Customer Service
The 6 Best Remote Collaboration Tools for Customer Service Teams
COVID-19's Impact on Customer Service Volumes
Customer Service
COVID-19's Impact on Customer Service Volumes
KPIs and Business Practices in the Time of Coronavirus
Customer Service
KPIs and Business Practices in the Time of Coronavirus
Step-By-Step Guide: Measuring Customer Service ROI
Customer Service
Step-By-Step Guide: Measuring Customer Service ROI
9 Knowledge Base Tips for a Better Customer Experience
Customer Service
9 Knowledge Base Tips for a Better Customer Experience
18 Knowledge Base Examples That Get It Right
Customer Service
18 Knowledge Base Examples That Get It Right
Crisis Communication Tips for Customer Service Teams
Customer Service
Crisis Communication Tips for Customer Service Teams
Creating Knowledge Base Videos: Tips, Tools, and Examples
Customer Service
Creating Knowledge Base Videos: Tips, Tools, and Examples
Live Chat Support 101: Definition, Benefits, and Best Practices
Customer Service
Live Chat Support 101: Definition, Benefits, and Best Practices
21 Key Live Chat Statistics for Customer Service Teams
Customer Service
21 Key Live Chat Statistics for Customer Service Teams
6 Important Live Chat Tips for Email Support Pros
Customer Service
6 Important Live Chat Tips for Email Support Pros
8 Live Chat Best Practices and Common Mistakes
Customer Service
8 Live Chat Best Practices and Common Mistakes
The 9 Big Benefits of Live Chat for Customer Service Teams
Customer Service
The 9 Big Benefits of Live Chat for Customer Service Teams
Communicating With Customers During a System Outage
Customer Service
Communicating With Customers During a System Outage
The Ultimate Guide to Knowledge Base Management
Customer Service
The Ultimate Guide to Knowledge Base Management
Go-To Scripts for 16 Tricky Customer Service Scenarios
Customer Service
Go-To Scripts for 16 Tricky Customer Service Scenarios
23 Customer Service Interview Questions (+ Interview Tips)
Customer Service
23 Customer Service Interview Questions (+ Interview Tips)
What is a Support Ticket (& Why We Don’t Use That Term)
Customer Service
What is a Support Ticket (& Why We Don’t Use That Term)
7 Shared Mailbox Best Practices You Can Put Into Action
Customer Service
7 Shared Mailbox Best Practices You Can Put Into Action
41:15
Play
Creating Customer Flow
Customer Service
Creating Customer Flow
How to Handle Customer Support During Company-Wide Events
Customer Service
How to Handle Customer Support During Company-Wide Events
Should I Let My Staff Complain About Customers?
Customer Service
Should I Let My Staff Complain About Customers?
13 Productivity Hacks to Maximize Your Time
Customer Service
13 Productivity Hacks to Maximize Your Time
The HIPAA-Compliant Help Desk Software You Can Trust
Customer Service
The HIPAA-Compliant Help Desk Software You Can Trust
Rolling Out Weekend Support
Customer Service
Rolling Out Weekend Support
27 Funny Customer Service Quotes
Customer Service
27 Funny Customer Service Quotes
5 Boring Customer Service Stories
Customer Service
5 Boring Customer Service Stories
Humanize Your Support With Data
Customer Service
Humanize Your Support With Data
How to Turn Off a Support Channel Gracefully
Customer Service
How to Turn Off a Support Channel Gracefully
Why Analytical Reading Is a Must-Have Skill
Customer Service
Why Analytical Reading Is a Must-Have Skill
Help Scout's Annual Customer Support Salary Study
Customer Service
Help Scout's Annual Customer Support Salary Study
Communicating Support Successes to the Wider Company
Customer Service
Communicating Support Successes to the Wider Company
How To Write a Good Internal Note
Customer Service
How To Write a Good Internal Note
Why Investing in Help Desk Software Increases Your ROI
Customer Service
Why Investing in Help Desk Software Increases Your ROI
Support Teams and Technical Writers: A Powerful Partnership
Customer Service
Support Teams and Technical Writers: A Powerful Partnership
3 Strategies for Scaling Up to 24-Hour Customer Service
Customer Service
3 Strategies for Scaling Up to 24-Hour Customer Service
Customer Support Operations: Description, Responsibilities, and Skills
Customer Service
Customer Support Operations: Description, Responsibilities, and Skills
The Art of Troubleshooting for Customer Support Professionals
Customer Service
The Art of Troubleshooting for Customer Support Professionals
What Is Contextual Support, and Why Is It Critical to Live Chat?
Customer Service
What Is Contextual Support, and Why Is It Critical to Live Chat?
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
Customer Service
Help Your New Hires Rock: 30/60/90-Day Reviews for Support
How to Write Support Emails Your Customers Will Love
Customer Service
How to Write Support Emails Your Customers Will Love
What to Call Your Customer Service and Support Teams
Customer Service
What to Call Your Customer Service and Support Teams
47 Pro Tips on How to Talk to Customers
Customer Service
47 Pro Tips on How to Talk to Customers
How to Fire a Customer (The Right Way) in 5 Steps
Customer Service
How to Fire a Customer (The Right Way) in 5 Steps
How to Hire for Chat and Email Writing Skills
Customer Service
How to Hire for Chat and Email Writing Skills
The Right Way to Consolidate Your Customer Support Tools
Customer Service
The Right Way to Consolidate Your Customer Support Tools
Customer Service vs. Customer Support: Explained
Customer Service
Customer Service vs. Customer Support: Explained
AI, Curiosity, and the Future of Human Customer Service
Customer Service
AI, Curiosity, and the Future of Human Customer Service
A Customer Support Leader’s Guide to One-on-Ones
Customer Service
A Customer Support Leader’s Guide to One-on-Ones
Scaling Support With Personality at Cards Against Humanity
Customer Service
Scaling Support With Personality at Cards Against Humanity
How to Rebuild Customer Loyalty After a Data Security Breach
Customer Service
How to Rebuild Customer Loyalty After a Data Security Breach
Migrating a Customer Query Between Support Channels
Customer Service
Migrating a Customer Query Between Support Channels
Need a CRM? Consider These Tips First
Customer Service
Need a CRM? Consider These Tips First
4 Ways to Determine What Your Customer Really Needs
Customer Service
4 Ways to Determine What Your Customer Really Needs
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Reduce Your Support Load Through Better Product Writing
Customer Service
Reduce Your Support Load Through Better Product Writing
Writing Support Emails: A Style Guide
Customer Service
Writing Support Emails: A Style Guide
Turn Support Hunches into Usable Data for Product Teams
Customer Service
Turn Support Hunches into Usable Data for Product Teams
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
Customer Service
Inbox Zero: The Fast, Empathetic Way to Get Your Team There
9 Tips for Delivering Time-Sensitive Customer Service Fast
Customer Service
9 Tips for Delivering Time-Sensitive Customer Service Fast
Live Event
Working Successfully in a Collaborative Support Model
Customer Service
Working Successfully in a Collaborative Support Model
How to Determine Your Company’s Multichannel Customer Support Strategy
Customer Service
How to Determine Your Company’s Multichannel Customer Support Strategy
How Mailchimp Bridges the Gap Between Support and Product
Customer Service
How Mailchimp Bridges the Gap Between Support and Product
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Taking Customer Service Beyond Satisfaction
Customer Service
Taking Customer Service Beyond Satisfaction
The Future of Self-Service
Customer Service
The Future of Self-Service
Choosing Your Perfect Help Desk
Customer Service
Choosing Your Perfect Help Desk
How to Snag (and Succeed at) a Remote Customer Service Job
Customer Service
How to Snag (and Succeed at) a Remote Customer Service Job
Why Support Teams Must Stake a Claim to Revenue
Customer Service
Why Support Teams Must Stake a Claim to Revenue
How to Revamp Your Knowledge Base Architecture
Customer Service
How to Revamp Your Knowledge Base Architecture
Listen While You Lead: 3 Unexpected Lessons for New Managers
Customer Service
Listen While You Lead: 3 Unexpected Lessons for New Managers
Why You Should Set Big Goals (Even If You Might Not Hit Them)
Customer Service
Why You Should Set Big Goals (Even If You Might Not Hit Them)
8 Tips for How to Approach Cross-Cultural Customer Support
Customer Service
8 Tips for How to Approach Cross-Cultural Customer Support
6 Ways to Get More Mileage out of Your Help Content
Customer Service
6 Ways to Get More Mileage out of Your Help Content
The Right (and Wrong) Way to Outsource Customer Support
Customer Service
The Right (and Wrong) Way to Outsource Customer Support
8 Best Practices for Designing a Helpful Contact Page
Customer Service
8 Best Practices for Designing a Helpful Contact Page
Empower Your Customers With Self-Service, Chat and Help Desk Support
Customer Service
Empower Your Customers With Self-Service, Chat and Help Desk Support
Knowledge Base Design Tips for Better Self-Service Support
Customer Service
Knowledge Base Design Tips for Better Self-Service Support
3 Simple Automations That Free Your Support Team From Tedious Tasks
Customer Service
3 Simple Automations That Free Your Support Team From Tedious Tasks
8 Slack Hacks for Reducing Information Anxiety
Customer Service
8 Slack Hacks for Reducing Information Anxiety
Why Your Customer Service Sucks
Customer Service
Why Your Customer Service Sucks
What I Learned About Customer Service While Working at A Bookstore
Customer Service
What I Learned About Customer Service While Working at A Bookstore
How To Succeed as a Customer Support Manager
Customer Service
How To Succeed as a Customer Support Manager
How Customer Support Teams Can Maximize Seasonal Downtime
Customer Service
How Customer Support Teams Can Maximize Seasonal Downtime
Take It or Leave It: What Help Desk Data Should You Migrate?
Customer Service
Take It or Leave It: What Help Desk Data Should You Migrate?
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
Customer Service
200,000 Customer Conversations Later: What I Wish I’d Known From Day One
How to Organize With Tags
Customer Service
How to Organize With Tags
The Future of Customer Service: 10 Trends to Watch
Customer Service
The Future of Customer Service: 10 Trends to Watch
7 Ways to Maintain Team Culture During Stressful Times
Customer Service
7 Ways to Maintain Team Culture During Stressful Times
The Art and Science of Getting into the Flow
Customer Service
The Art and Science of Getting into the Flow
How to Master Difficult Customer Service Conversations
Customer Service
How to Master Difficult Customer Service Conversations
How to Write the Perfect Customer Service Resume
Customer Service
How to Write the Perfect Customer Service Resume
How to Break Up With Abusive Customers
Customer Service
How to Break Up With Abusive Customers
How to Write the Perfect Interview Thank-You Email
Customer Service
How to Write the Perfect Interview Thank-You Email
What My Mechanic Taught Me About Customer Service
Customer Service
What My Mechanic Taught Me About Customer Service
The Value of Doing Things That Scare You
Customer Service
The Value of Doing Things That Scare You
9 Customer Champions Who Received Great Customer Service
Customer Service
9 Customer Champions Who Received Great Customer Service
Taking the Right Tone With Customers
Customer Service
Taking the Right Tone With Customers
How 3 Nonprofits Approach Customer Service
Customer Service
How 3 Nonprofits Approach Customer Service
5 People You Need On Your Customer Support Team
Customer Service
5 People You Need On Your Customer Support Team
How to Build and Optimize Your Customer Support Funnel
Customer Service
How to Build and Optimize Your Customer Support Funnel
9-Step Guide to Switching Help Desks
Customer Service
9-Step Guide to Switching Help Desks
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
Customer Service
Setting Up a Help Desk: A Step-By-Step Guide and Checklist
4 Ways to Find Meaningful Opportunities in Customer Support
Customer Service
4 Ways to Find Meaningful Opportunities in Customer Support
Improving Employee Retention in Customer Support
Customer Service
Improving Employee Retention in Customer Support
Don't Let Your Professional Shortcomings Hold You Back at Work
Customer Service
Don't Let Your Professional Shortcomings Hold You Back at Work
Support Teams Should Have a Seat at the ‘Adult' Table
Customer Service
Support Teams Should Have a Seat at the ‘Adult' Table
9 Tips to Improve Your Customer Support Game
Customer Service
9 Tips to Improve Your Customer Support Game
6 Tips for Delivering Effective International Customer Service
Customer Service
6 Tips for Delivering Effective International Customer Service
The Best Advice We Ever Received
Customer Service
The Best Advice We Ever Received
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
Customer Service
These 13 Stories of Remarkable Customer Service Will Put a Smile on Your Face
How to Break Your Worst Work Habits
Customer Service
How to Break Your Worst Work Habits
16 Customer Service Tips to Never Forget
Customer Service
16 Customer Service Tips to Never Forget
Boost Customer Happiness with Exclamations and Emoticons
Customer Service
Boost Customer Happiness with Exclamations and Emoticons
The 27 Best Customer Service Books
Customer Service
The 27 Best Customer Service Books
How We Transitioned to 24-Hour Support
Customer Service
How We Transitioned to 24-Hour Support
Track Requests to Keep Customers Coming Back
Customer Service
Track Requests to Keep Customers Coming Back
Solving Problems Outside Your Domain
Customer Service
Solving Problems Outside Your Domain
3 Approaches to Getting Unstuck
Customer Service
3 Approaches to Getting Unstuck
5 Big Lessons Support Managers Wish They’d Learned Sooner
Customer Service
5 Big Lessons Support Managers Wish They’d Learned Sooner
7 Tips on How to Say No to Customers
Customer Service
7 Tips on How to Say No to Customers
3 Steps to Making Better Decisions
Customer Service
3 Steps to Making Better Decisions
Why a Visual Really is Worth 1,000 Words
Customer Service
Why a Visual Really is Worth 1,000 Words
The Importance of Finishing What You Start
Customer Service
The Importance of Finishing What You Start
Giving Great GIFs for Better Support
Customer Service
Giving Great GIFs for Better Support
Why All Hands Support Didn’t Work for Our Company
Customer Service
Why All Hands Support Didn’t Work for Our Company
The Science of Setting and Achieving Goals
Customer Service
The Science of Setting and Achieving Goals
Mastering the Art of ‘Just Start’
Customer Service
Mastering the Art of ‘Just Start’
What Psychology Teaches Us About Structuring the Workday
Customer Service
What Psychology Teaches Us About Structuring the Workday
Why Better Sleep Equals Better Work
Customer Service
Why Better Sleep Equals Better Work
7 Ways to Nurture Creativity
Customer Service
7 Ways to Nurture Creativity
The Hidden Beauty of Constraints
Customer Service
The Hidden Beauty of Constraints
Routine Disruption: How to Change Your Habits for the Better
Customer Service
Routine Disruption: How to Change Your Habits for the Better
How Practicing Mindfulness Can Lead to Better Decision Making
Customer Service
How Practicing Mindfulness Can Lead to Better Decision Making
If You Aren’t Cringing, You Aren’t Improving
Customer Service
If You Aren’t Cringing, You Aren’t Improving
Easy Reading Is Damn Hard Writing
Customer Service
Easy Reading Is Damn Hard Writing
How Music Affects Your Productivity
Customer Service
How Music Affects Your Productivity
The Benefits of Learning as a Team
Customer Service
The Benefits of Learning as a Team
Avoiding the Silo of Team Communication
Customer Service
Avoiding the Silo of Team Communication
How to Be a Good Customer
Customer Service
How to Be a Good Customer
25 Insights for Creating and Sustaining Workplace Happiness
Customer Service
25 Insights for Creating and Sustaining Workplace Happiness
The Customer Always Remembers
Customer Service
The Customer Always Remembers
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
Customer Service
How Ritz-Carlton’s Support Lexicon Created Unity through Clarity
How Better Customer Service Attracts and Retains Better Clients
Customer Service
How Better Customer Service Attracts and Retains Better Clients
Tone and Language Are Building Blocks to Customer Expectations
Customer Service
Tone and Language Are Building Blocks to Customer Expectations
The Business Case for Loving Customers
Customer Service
The Business Case for Loving Customers
Everyone Should Be Feeling the Customer’s Pain
Customer Service
Everyone Should Be Feeling the Customer’s Pain
100+ Famous Business Quotes About Customer Service
Customer Service
100+ Famous Business Quotes About Customer Service
Don’t Let Tone Ruin Your Support Interactions
Customer Service
Don’t Let Tone Ruin Your Support Interactions
Customers Are Tired of Insincere Support
Customer Service
Customers Are Tired of Insincere Support
Customer Support is More Than Saying I'm Sorry
Customer Service
Customer Support is More Than Saying I'm Sorry
Support Teams: Stop Being Distracted by Faster Response Times
Customer Service
Support Teams: Stop Being Distracted by Faster Response Times
Harsh Truths That Will Make You a Better Support Rep
Customer Service
Harsh Truths That Will Make You a Better Support Rep
Using the Customer Service Tone
Customer Service
Using the Customer Service Tone
The Right (and Wrong) Way to Handle a Company Crisis
Customer Service
The Right (and Wrong) Way to Handle a Company Crisis
Stop Being a Customer Support Dictator
Customer Service
Stop Being a Customer Support Dictator

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