Customer Service
Inbox
Give the right response right away
Grow your business through personalized customer support
Help Scout is a customer communications platform dedicated to helping ecommerce teams deliver exceptional customer service, improve customer retention, and boost profits.
Leading ecommerce brands trust Help Scout
More questions answered, more orders placed
Bring conversations into one place
Track, prioritize, and respond to customers in one place. And send teammates notes within emails to collaborate on problems before hitting send.
Provide fast, personalized responses
View customer data, previous conversations, and activity alongside every support request so you can deliver faster, more personalized support.
Reduce manual work with automations
Set up powerful automations for repetitive tasks like sending automatic replies, escalating responses, and assigning requests to teammates.
The platform that’s
powerful not perplexing
AI
Use AI to improve your replies, summarize all your convos, and streamline everything you do.
Automations
Don’t hate. Automate. Workflows are customizable from the easy to the complex, keeping response times low.
Collaboration
Your team will love how our platform helps them stay organized and on the same page—the easy way.
Customer Data
Know exactly who you’re talking to and what to say with previous conversations and app activity at a glance.
Reporting
Our anything-but-basic, built-in reports help you track everything from productivity to happiness.
Integrations
Work with other platforms? So do we. Take advantage of our 50+ integrations that make your life easier.
Help Scout makes my life infinitely easier. We’ve seen an average of 30% growth year over year in tickets replied and we've kept our response time consistent.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Explore all plansStandard
$20
per userUsers are members of your team in Help Scout per month
Intuitive, world-class support tools for growing teams
Plus
$40
per userUsers are members of your team in Help Scout per month
Advanced collaboration and organization for rapid growth
Try for freePro
$65
per userUsers are members of your team in Help Scout per month
Security, scale, and hands-on service for large teams
Ecommerce resources and use cases
Ecommerce companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award-winning blog.
Get Started
Learn the platform in less than an hour.
Become a power user in less than a day.
