Insights and analytics that won’t leave you guessing

Insights and Analytics-Hero

Data that actually shows how you’re doing

Report on email productivity and response times.

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Insights and Analytics - Accordion Item 01 - Email

Measure key metrics like wait time and chat duration.

Insights and Analytics - Accordion Item 02 - Chat

Dig into everything from time saved to answer rate.

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Insights and Analytics - Accordion Item 03 - Docs

Keep track of your social media support metrics.

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Insights and Analytics - Accordion Item 04 - Social
Insights and Analytics - Accordion Item 01 - Email
Insights and Analytics - Accordion Item 02 - Chat
Insights and Analytics - Accordion Item 03 - Docs
Insights and Analytics - Accordion Item 04 - Social

Get a feel for how your customers are feeling

Happy and you know it

Don’t guess how they’re feeling. Get the customer satisfaction scores to prove it.

Insights and Analytics - Feature Deep Dive - 01

Simply powerful ratings

Easily measure your support quality and quantity. From the team down to individual performance.

Insights and Analytics - Feature Deep Dive - 2

Feedback made easy

Get a thumbs up (or down), rate with bite-sized emoji, and offer open text with microsurveys.

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Custom reports, coming right up

Get nitty gritty with conditional formatting to slice and dice the data how you want it.

Insights and Analytics - Feature Deep Dive - Filter
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Help Scout makes it easy for us to make informed and cohesive decisions around supporting our customers and making their experience as seamless as possible.

Taylor Davis
Taylor Davis

Senior Director of CX

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